Tag Archives: quality

customer delight

tea is served

Teatime has a very special meaning in Morocco and anytime is teatime.

Here a returning tea maid walks through the alleys in Marrakech, Morocco after serving a tray of mint teas.

Specially prepared in metal teapots and served with extra sugar, the tea takes time to get used to, but soon becomes part of the travellers daily refreshments.

Even the tea pouring is a customer event in itself. The pot is moved up and down above the cup to help cool the tea before drinking.

The agile manifesto, just like the tea ceremony, puts the customer in the centre.

This goes alongside product focussed teams, collaboration with stakeholders and a readiness for change.

The customer requirements are communicated via the product backlog in a sorting determined by the product owner.

The product owner is the single individual responsible for the backlog and must ensure all stakeholder requirements are considered and maintained in a prioritised manner.

This backlog is then estimated on a user story level in order to manage the number of backlog items that can be developed in a single iteration.